Overview
Zeora ELECTROTECH LLP partnered with VIVO to perform after-sales performance analysis on behalf of their ODM (Original Design Manufacturer). Our role was to ensure product quality, identify recurring issues, and recommend improvements to enhance customer satisfaction and overall product reliability.
Key Services Provided
Defect Identification & Categorization
- Analyzed smartphones returned through after-sales channels to detect common issues.
- Classified defects into hardware, software, and environmental categories for focused resolution.
Root Cause Analysis
- Diagnosed the underlying causes of recurring defects.
- Collaborated with the ODM's technical team to implement corrective actions.
Performance Validation
- Tested repaired units to ensure they met VIVO’s quality benchmarks.
- Conducted rigorous validation to verify the success of implemented solutions.
Reporting & Recommendations
- Delivered detailed reports with insights for product design and process enhancements.
- Provided actionable recommendations to improve after-sales service and customer experience.
Results Achieved
- Enhanced Product Quality: Improved reliability and performance of VIVO smartphones.
- Reduced Returns: Minimized recurring failures and increased customer satisfaction.
- Strategic Insights: Provided valuable data to optimize future product development.
Why Zeora ELECTROTECH LLP?
- ODM Collaboration Expertise: Extensive experience in supporting ODMs for global brands.
- Comprehensive Problem-Solving: Effective identification and resolution of product issues.
- Commitment to Excellence: Dedicated to delivering quality-driven results.
For more information about our after-sales analysis services, please Contact Us.
